Jitabat FAQ – All Your Questions Answered in One Place

No. Under jitabat's policy, only one account is permitted per mobile number and per individual. Attempting to create multiple accounts may result in all accounts being permanently closed and any balances being forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address — an OTP or reset link will be sent to you immediately. Verify using the OTP and set a new password. If you're still having trouble, please contact our Live Support.

Your account is activated instantly as soon as OTP verification is complete — no waiting required. However, if you wish to make a withdrawal, you must complete KYC verification, which is typically processed within 24–48 hours.

Please wait up to 15 minutes after making a deposit. If your balance still hasn't appeared, contact live support with your transaction ID and a screenshot of your payment. Our team will manually verify and credit the balance promptly. Most cases are resolved within 30 minutes.

jitabat does not charge any fees on deposits. However, your mobile banking operator (bKash/Nagad/Rocket) may apply their own transaction fees. These fees may be lower when transferring through the mobile banking app directly.

The minimum withdrawal amount on jitabat is BDT 500. The maximum daily withdrawal limit varies by payment method. Wagering requirements must be met before withdrawing bonus funds. For more details, visit our Terms & Conditions Read.

Common reasons for a rejected withdrawal: incomplete KYC verification, unmet bonus wagering requirements, or suspicious activity on the account. If you have not received a notification with the reason, please contact live support. We aim to resolve issues within 24 hours.

Wagering requirements refer to the number of times you must bet a bonus amount before you can withdraw it. For example: a 5x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 5,000 in bets. You can track your progress on your dashboard. Full terms and conditions in the Terms & Conditions available.

Yes, jitabat regularly offers loyalty bonuses, cashback deals, reload bonuses, and special event promotions. Once logged in, you can view all current offers directly on your dashboard. Extra special offers are available during cricket and football season.

The minimum bet in jitabat's casino and slots games generally starts from BDT 10, though this may vary by game. Minimum and maximum bet limits for Live Casino tables are clearly displayed in the game lobby.

jitabat uses decimal odds format, which is easy to understand. For example: odds of 2.50 means a BDT 100 bet returns BDT 250 if you win (BDT 150 profit + BDT 100 stake). Odds change with the market, especially in live betting.

If a match is cancelled or abandoned for any reason, jitabat will refund the full stake for bets on that match. For matches that are 50% or more complete, the result may still stand. For detailed rules, please refer to our in the Terms & Conditions mentioned.

Yes. You can temporarily or permanently close your account using the Self-Exclusion option. If you're closing permanently, make sure to withdraw any remaining balance first. To learn more, visit our Responsible Gaming View page.

KYC (Know Your Customer) verification is required to keep your account secure and to prevent money laundering. Required documents: front and back photos of your National ID (NID), and a selfie holding your NID. Withdrawals will not be possible without completing KYC. The full verification process typically takes 24–48 hours.